Wednesday, January 03, 2007

Well that makes a pleasant change

T-mobile fucked up.

My new phone was a bit dodgy, it wouldn't connect to a computer, the memory card would show up but the phone wouldn't, which meant a lot of flexibility was lost. I contacted them and was told that as Sony Ericcson don't support MAC (the swine) I'd have to connect it to a PC to see what happened. Naturally the phone didn't turn up on the PC either. So I logged on to their website and followed the links to report a dodgy phone. Except I didn't. Although the link said I was reporting a faulty phone and getting a refund what I was doing in reality was cancelling my contract!!

Well, that was a bit fucking dumb wasn't it?

So as soon as I realised what was going on I called T-mobile. Don't panic they said, it's how we do things. You cancel your contract, send in your phone, we contact you to arrange a new phone once we've got your old one. Everything's fine.

No everything isn't fine. I sent my phone off (this is after 2 or 3 calls to confirm what I'd been told) and got an email expressing sorrow that I'd decided to cancel and that I'd be contacted in 28 days. Oh fuck, I'm such a twat! I emailed back straightaway and then called customer services. The bloke I spoke to was great, said he could see I'd been mis-advised but that there wasn't anything he could do to stop the process now. My contract would be cancelled and I'd lose my number too. All he could do was put me through to sales to arrange a new contract. The girl I spoke to was great too. Except she couldn't help me as my contract was being cancelled.

Big big bag of big baggy bollocks.

So there I was with no phone and a sim card that could expire any time.
I stuck it in my v3x (I hate my v3x, it's a cunt!) so at least I had something. I composed (with the Breadknifes help) a final e-mail to T-Mobile letting them know how fucked off I was with the whole situation. Then, yesterday, as if by magic my phone rang. It was a very nice lady from T-Mobile who'd read my e-mail and then read all my other e-mails and the logs from my phone calls. She acknowledged I'd been badly advised and fucked about. She put a stop to the cancellation, sorted me out a new phone, sorted me out a bit of a discount and apologised profusely for all my grief. I was staggered. I'd come to the same opinion as Status Anxiety that all the phone providers are the same. To have someone bend over backwards to sort things out was incredible. My phone arrived today. I'm happy.

Mind you, I've not connected it to a computer yet.

4 comments:

danny black said...

Keep that persons name and

a) bug them with all your problems -phone and personal-
b) send them a xmas card in December
c) write to their manager and suggest they get promoted to managing director

That's what I normally do. Restraining orders? I have a few. so what?

bod said...

ah good news at last!

Anxious said...

Yay! Glad to be proven wrong in this case.

Rad, I think you're the only person I know who calls inanimate objects "cunts". But I like it.

Rad said...

It's what I do Anx :D